# MiniAI Labs

> MiniAI Labs is an AI automation agency based in Bengaluru, India. It builds custom AI chatbots, workflow automation, AI agents, AI voice agents, AI video generation and custom AI integrations, and takes on work from businesses in India, the US, the UK and the UAE, delivered remotely. Slogan: "Transforming Mini Ideas into Mega Innovation".

- Website: https://miniailabs.in/
- Full text of every public page (for AI assistants): https://miniailabs.in/llms-full.txt
- Email: hello@miniailabs.in
- Free 30-minute strategy call (booked on our own calendar, held on Google Meet): https://miniailabs.in/book/
- WhatsApp: https://wa.me/918825688939
- Projects are scoped as fixed-price builds after a free scoping call; scope, price and timeline are agreed in writing first.
- Published prices (USD): Starter $497 one-time, Growth $997/month, Enterprise custom; third-party usage (AI, hosting, telephony) billed at cost. 14-day money-back guarantee on our fees: https://miniailabs.in/terms/#money-back-guarantee
- The projects on the Work page are concept builds (worked examples of the method and stack, with outcomes framed as typical targets), not client case studies. Systems we run on this site are labelled "In-house build".
- MiniAI Labs is not a SaaS: there is no sign-up or self-serve product. The Agent Engine is the delivery architecture behind every build, and client systems run in accounts the client owns.
- No certifications are claimed (no SOC 2, ISO or HIPAA certification); healthcare work is HIPAA-aware and a custom SLA is available.
- Numbers on this site are published prices, dated vendor facts, ranges labelled "Typical target" with their basis and, once the online eval runs, measured results of our own systems. None is a claimed client result.
- The site assistant (chat widget) is an AI that answers from the pages below, cites them and offers a person when it is not confident.

## Services

- [All services](https://miniailabs.in/services/): six services on one engine, compared by scope, timeline and price
- [AI chatbots](https://miniailabs.in/services/ai-chatbots/): chatbots that answer from the customer's own documents, show their sources and hand off to a person when unsure, on the website and WhatsApp
- [AI voice agents](https://miniailabs.in/services/ai-voice-agents/): phone agents that say up front they are AI, book into a calendar and transfer urgent calls with a summary
- [AI agents](https://miniailabs.in/services/ai-agents/): multi-step agents that call only allow-listed tools and wait for a person's approval before critical actions
- [Workflow automation](https://miniailabs.in/services/workflow-automation/): pipelines across CRM, inbox and accounting tools in n8n, Make or code, with retries, alerts and run logs
- [Custom AI and RAG](https://miniailabs.in/services/custom-ai/): AI on the client's own data, with role-based access, audit logs and a swappable model (OpenAI, Anthropic Claude, Google Gemini or open-weight models)
- [AI video generation](https://miniailabs.in/services/ai-video-generation/): on-brand marketing video from an approved storyboard, with licensed presenters and voices and a human review

## Platform

- [Platform overview](https://miniailabs.in/platform/): the MiniAI Agent Engine, the four-layer delivery architecture (Know, Reason, Reach, Control) behind every build. It is not a self-serve product. The old /products/ URL redirects here.
- [Knowledge and retrieval](https://miniailabs.in/platform/knowledge-and-retrieval/): versioned ingestion, keyword and vector search together, cited answers, stale sources retired
- [Orchestration and tools](https://miniailabs.in/platform/orchestration-and-tools/): a router, specialist steps, typed tools from an allowlist, safe retries and approval gates
- [Channels and integrations](https://miniailabs.in/platform/channels-and-integrations/): one internal event format behind web chat, WhatsApp, phone calls, email and the client's systems
- [Guardrails and human review](https://miniailabs.in/platform/guardrails-and-human-review/): untrusted-by-default inputs, prompt-injection checks, PII redaction, approvals and handoff with the transcript
- [Evaluation and testing](https://miniailabs.in/platform/evaluation-and-testing/): an evaluation set per build, written metric definitions, offline and online runs and a regression gate
- [Observability and operations](https://miniailabs.in/platform/observability-and-operations/): readable run logs, retries with backoff, dead letters and replay, audit logs; no uptime percentage is published
- [Deployment options](https://miniailabs.in/platform/deployment-options/): a pilot on our accounts, accounts in the client's name (default), hybrid with a self-hosted model, or on-premise

## Use cases

- [Use-case library](https://miniailabs.in/use-cases/): tasks we automate, each with its systems and the point where a person stays in charge
- [Customer support automation](https://miniailabs.in/use-cases/customer-support-automation/): repetitive tickets answered with citations, everything else handed to the team with context
- [Lead qualification and routing](https://miniailabs.in/use-cases/lead-qualification-and-routing/): instant replies, the client's own qualifying questions and ICP rules, routing to the right owner
- [Appointment scheduling](https://miniailabs.in/use-cases/appointment-scheduling/): booking, reminders and reschedules on chat, WhatsApp or the phone, with the calendar as the source of truth
- [Inbound call answering](https://miniailabs.in/use-cases/inbound-call-answering/): an AI receptionist for missed and after-hours calls that says it is an AI and transfers urgent callers
- [Document data extraction](https://miniailabs.in/use-cases/document-data-extraction/): invoice and document fields validated against rules, doubtful fields held for a person
- [Internal knowledge assistant](https://miniailabs.in/use-cases/internal-knowledge-assistant/): staff answers from SOPs and policies, citing the section and searching only what each person may see
- [CRM data sync and enrichment](https://miniailabs.in/use-cases/crm-data-sync-and-enrichment/): an owner per field, dedupe with a review queue and approved enrichment
- [Order status and returns](https://miniailabs.in/use-cases/order-status-and-returns/): order answers after an identity check, returns checked against the written policy, refunds left to staff
- [Sales research assistant](https://miniailabs.in/use-cases/sales-research-assistant/): sourced account briefs and outreach drafts; nothing is sent until a rep approves it
- [Follow-up and nurture automation](https://miniailabs.in/use-cases/follow-up-and-nurture-automation/): consent recorded per channel and checked before every send
- [Marketing video production](https://miniailabs.in/use-cases/marketing-video-production/): weekly short-form batches with approved claims, brand checks and a human review
- [Multilingual customer support](https://miniailabs.in/use-cases/multilingual-customer-support/): language-aware answers with a locked glossary; low-confidence replies go to a human speaker

## Solutions

- [All solutions](https://miniailabs.in/solutions/): find a solution by industry, team or region
- [Startups and SaaS](https://miniailabs.in/solutions/startups/): onboarding, support and lead routing without new headcount
- [E-commerce](https://miniailabs.in/solutions/ecommerce/): order questions, returns and cart recovery
- [Healthcare](https://miniailabs.in/solutions/healthcare/): HIPAA-aware scheduling, intake and reminders, with a person in the loop
- [Real estate](https://miniailabs.in/solutions/real-estate/): lead replies, qualification and viewings
- [Hospitality](https://miniailabs.in/solutions/hospitality/): table bookings by phone and WhatsApp and room enquiries; allergies and deposits stay with staff
- [Solutions by team](https://miniailabs.in/solutions/teams/): the AI workflows each team owns, feeds or uses
- [Customer support teams](https://miniailabs.in/solutions/teams/customer-support/), [Sales teams](https://miniailabs.in/solutions/teams/sales/), [Marketing teams](https://miniailabs.in/solutions/teams/marketing/), [Operations teams](https://miniailabs.in/solutions/teams/operations/): jobs to be done, KPI definitions (no numbers) and a buying checklist per team

## Markets

- [AI automation agency in India](https://miniailabs.in/ai-automation-agency-india/)
- [AI chatbot development company in India](https://miniailabs.in/ai-chatbot-development-company-india/)
- [WhatsApp chatbot development in India](https://miniailabs.in/whatsapp-chatbot-development-india/)
- [Workflow automation agency for US businesses](https://miniailabs.in/workflow-automation-agency-usa/)
- [Voice AI agent development in Dubai and the UAE](https://miniailabs.in/ai-voice-agent-development-dubai/)

## Integrations

Every integration page carries an evidence label ("In our build stack" unless stated otherwise) and describes authentication, scopes, objects read and written, data flow and dated vendor limits. The labels are not partnership or certification claims.

- [Integrations directory](https://miniailabs.in/integrations/): every tool in the build stack with its evidence label
- [OpenAI](https://miniailabs.in/integrations/openai/), [Anthropic Claude](https://miniailabs.in/integrations/anthropic-claude/), [Google Gemini](https://miniailabs.in/integrations/google-gemini/), [Open-weight models](https://miniailabs.in/integrations/open-weight-models/): model APIs and self-hosted models, with data controls set first
- [n8n](https://miniailabs.in/integrations/n8n/), [Make](https://miniailabs.in/integrations/make/), [Zapier](https://miniailabs.in/integrations/zapier/): workflow platforms, with error handling and when each fits
- [WhatsApp Business Platform](https://miniailabs.in/integrations/whatsapp-business-platform/), [Twilio](https://miniailabs.in/integrations/twilio/): messaging and voice, with opt-in, templates, the service window and recording consent
- [Stripe](https://miniailabs.in/integrations/stripe/), [Supabase](https://miniailabs.in/integrations/supabase/), [Cloudflare](https://miniailabs.in/integrations/cloudflare/): billing events, Postgres with pgvector, and the edge stack this website runs on

## Trust

- [Trust center](https://miniailabs.in/trust/): what MiniAI Labs does to protect data and AI systems, and what it is not
- [Security practices](https://miniailabs.in/trust/security/): accounts in the client's name, least-privilege access, no cross-client training, HIPAA-aware builds. The old /security/ URL redirects here.
- [Shared responsibility](https://miniailabs.in/trust/shared-responsibility/): who handles data, accounts, models, channels and compliance in an AI project
- [Accessibility statement](https://miniailabs.in/trust/accessibility/): how miniailabs.in aims to conform to WCAG 2.2 AA and how to report a barrier
- security.txt (https://miniailabs.in/.well-known/security.txt): how to report a vulnerability

## Resources

- [Resource library](https://miniailabs.in/resources/): guides, decision matrices, reference architectures, templates and the glossary
- [AI glossary](https://miniailabs.in/resources/glossary/): plain definitions of the AI and automation terms used on this site, each linked to where it is used
- [Reference architectures](https://miniailabs.in/resources/architectures/): four designs on one diagram legend
- [RAG support chatbot](https://miniailabs.in/resources/architectures/rag-support-chatbot/), [WhatsApp business bot](https://miniailabs.in/resources/architectures/whatsapp-business-bot/), [Inbound voice agent](https://miniailabs.in/resources/architectures/inbound-voice-agent/), [Event-driven automation](https://miniailabs.in/resources/architectures/event-driven-automation/): components, data flow, failure modes and cost drivers
- [Project templates](https://miniailabs.in/resources/templates/): a use-case scoring sheet, content checklist, automation run-book, RFP questions, voice script and risk checklist
- Guides and comparisons are listed here once the founder has reviewed them; until then their pages are marked "Awaiting founder review".
- [Free AI tools](https://miniailabs.in/tools/): automation-plan generator and ROI calculator (the old /resources/roi-calculator/ URL redirects here)
- [Blog](https://miniailabs.in/blog/): field notes on AI chatbots, workflow automation and AI agents
- [Mindloop](https://miniailabs.in/mindloop/): the MiniAI Labs newsletter on technology and AI

## Work

- [Work](https://miniailabs.in/work/): concept builds across support chatbots, workflow automation, AI agents, voice agents, AI video and private knowledge assistants, each labelled "Concept build", with the architecture, a step trace on sample data and typical targets with their basis
- [The assistant on this site](https://miniailabs.in/work/miniailabs-site-assistant/): in-house build — hybrid retrieval with citations, human handoff and the evaluation method (results pending the online eval run)
- [Lead pipeline and admin](https://miniailabs.in/work/lead-pipeline-and-admin/): in-house build — idempotent lead intake, an email outbox with retries and an Access-protected admin, shown on sample data
- [Supplier follow-up agents](https://miniailabs.in/work/supplier-follow-up-agents/): concept build — planner, researcher, writer and reviewer agents with a buyer approval stop before any email is sent

## Company

- [Company overview](https://miniailabs.in/company/): legal entity and GSTIN, founders, markets, delivery model and where to read the terms
- [About](https://miniailabs.in/about/): the founder-led studio and its story
- [Founder](https://miniailabs.in/company/founder/): Vijay K, who scopes, builds and hands over every project
- [Team](https://miniailabs.in/company/team/): the two co-founders, Vijay K and Karthick S, with links to both full profiles
- [Co-founder](https://miniailabs.in/company/team/karthick-s/): Karthick S, DevOps and site reliability engineer: cloud infrastructure, CI/CD, Kubernetes and monitoring; dated career, builds from his own track record (not client work), stack and training
- [Why MiniAI Labs](https://miniailabs.in/company/why-miniai-labs/): ten differentiators, each with the page that proves it, stated without client counts or ratings
- [Engagement models](https://miniailabs.in/company/engagement-models/): a free scoping call, fixed-price builds, launch and handover, the monthly Growth plan and Enterprise
- [How we work](https://miniailabs.in/process/): the project process from free call to handover
- [Pricing](https://miniailabs.in/pricing/): plans and per-service starting prices
- [Request a proposal](https://miniailabs.in/company/request-for-proposal/): send an RFP, a vendor security questionnaire or a DPA for review
- [Book a Strategy Call](https://miniailabs.in/book/): pick a free 30-minute call from our own calendar; the call runs on Google Meet
- [Contact](https://miniailabs.in/contact/)
- [Privacy policy](https://miniailabs.in/privacy/)
- [Terms of service](https://miniailabs.in/terms/)
- Legal identity: MiniAI Labs is a trading name of Mohamed Raffiq SR (sole proprietorship), GSTIN 33ARRPM6216E1ZS.

## Optional

- [Sitemap](https://miniailabs.in/sitemap.xml)
- [LinkedIn](https://www.linkedin.com/company/miniailabsofficial)
- [GitHub](https://github.com/MiniAI-Labs)
- [X](https://x.com/miniailabs)